Have questions about Smart N Go? We have answers.

If you don't see a topic or question covered below, please reach out to your Account Manager.

How does Smart N Go work?

The operation of the Smart N Go equipment is based on usage of proprietary, patented market design and technology, which also includes universal product trays, smart dividers and accessories. All products are displayed behind closed glass doors. The doors unlock only after the customer is identified and the payment method is verified. Payment can be made by using a member account, credit card or debit card (note: mobile pay is in development and should be available at launch).  The Smart N Go system allows the detection and identification of products in real time.  When removing an item from the shelf, it automatically shows up in the customer’s shopping cart, which can be viewed on the credit card reader display as well as at the top of the unit. When finished shopping, the customer can simply walk away, and the system will automatically close out their transaction. 

 

All members’ transactions and support, as well as all activity information and records, are managed and available online via the operator’s website. Additionally, customers can print receipts via the market payment kiosk.

 

Since products are displayed behind locked doors, the Smart N Go can be placed in thousands of public locations. Therefore, while the Smart N Go can support company break rooms just like the typical micro market, it is especially suitable for the lobbies of office buildings, multi-tenant facilities, colleges, airports, train stations, hotels, hospitals, military bases and thousands of other locations where people gather or pass by regularly.

What are the requirements for placing a Smart N Go?

Ideal locations are public, semi-public, or highly transient areas where shrinkage may be a concern and that can benefit from significant customer traffic in excess of 200+ people daily. 

How much space do you need for Smart N Go?

The modular design of the Smart N Go makes it customizable to almost any location.  Markets can be configured with a single stand-alone module or several, combining refrigerated, frozen and room temperature units to provide comprehensive offerings.  We have developed a location builder application to make customizing a market layout easy for the operator and customer.

How many different products can each module hold?

It is very similar to traditional vending machines where you can adjust trays and slots to fit various products, so the dimensions of the products will determine how many can be held.  The modules are designed with 5 trays each, with the exception of the Main Station Terminal which only has two shelves for product merchandising.

What are the security elements of Smart N Go?

Each module of the Smart N Go has 2 front cameras that are connected to the main NVR. The recording is going on at all times.  The AMP monitor comes on when the customer opens the door. Ceiling cameras can be added.  Our team will evaluate other security options to determine if there is more than one solution we want to offer our operators, e.g. NVR and DVR solutions, cloud storage/streaming at a premium cost.

How do you deal with repair and refill issues?
While our goal is to provide an issue-free solution for all, things can still go wrong with a Smart N Go market.  We are always prepared for the worst-case scenario.  We have a staff of support specialists to assist you and make sure your market(s) are always functioning properly and are well stocked.
What are the electrical requirements for the Smart N Go line?

The Smart N Go modules are very similar to vending machines.  Refrigerated and frozen units require more power, but everything runs off standard power:  120v 20-amp circuit/main terminal, plus 120v 20-amp circuit/every 2 refrigerators.  No high voltage is required.

In current Smart Markets, how are multiple customers at one module handled?   Does the customer who opened the door with his/her card have to close the door and have the product register before the next person opens the door?

Only one customer can shop at each module at a time so if there are multiple people at the market, they need to shop at different doors or wait their turn.  Products are registered real-time on the digital display at the door as they are removed from their position in the tray.  When the user closes the door, they close out their order and can walk away.  Or they can go to another module, scan their payment and continue shopping.  The customer needs to close the door to complete their transaction. 

Are the shelves of the modules equipped with some type of scale similar to the way shelf X was set up?

No.  These do not use weight sensors.  They currently use infrared sensors.

Will each module need to be set with very specific planograms?

The planogram setup will be impacted by the Smart N Go model that you select.  It will be much easier to setup with the secure version than the intelligent, secure version:

  • The SNG 100 Secured Scan model will be easier to configure since customers manually scan items that they want to purchase;
  • The SNG 200 Intelligent model incorporates infrared sensors and so there is a manual process to setting up new items in the system
What types of payment authorization will the Smart N Go System support?

Credit/Debit card, mobile pay, member account card, fingerprint.  The EMV chip card will be made available at the same as our Avanti Market kiosk (targeting EOY 2018, but we have to wait our turn for certification, so this could slip).

Is there a cash option?

Yes, just like how we handle with the Avanti Markets.  Customers can add cash to a market card and make purchases with the card. Market Cards can be obtained at the Main Station Module that is designed to take cash and other payments.